About IFTAS

Seventeen years of dedicated service to international visitors in Turkey

Our Mission

To provide comprehensive, reliable, and immediate assistance to foreigners and tourists in Turkey, ensuring their safety, comfort, and peace of mind throughout their visit.

Our Vision

To be the most trusted assistance service for international visitors to Turkey, setting the global standard for tourist assistance through innovation, professionalism, and unwavering commitment to client welfare.

15,000+
Clients Helped

Our Story

From a small startup to an internationally recognized assistance service

The Beginning

It all started in 2007, in the glorious city of Istanbul with one passionate man named Ugur. At the inspiration of IFTAS, I used to move around and assigned five lawyers to handle different kinds of needs for tourists and international visitors.

The day starts at 8 a.m. and typically goes until 9 p.m. in a professional atmosphere of being aware about city traffic barriers to come up with the best solutions and time management to keep the quality of the service at high points for tourists.

Today, IFTAS operates from Istanbul, carrying out professionals in law education and languages specializing various in forensics law and general law expertise of Turkey.

IFTAS Team

Key Milestones

2007

IFTAS founded in Istanbul

2010

Expanded our services 24/7 emergency

2015

Reached milestone of helping thousands

2018

Partnership expansion for comprehensive

2020

Digital transformation for enhanced

2023

Online tourist assistance services

2024

Mobile access to assistance services

Our Core Values

The principles that guide everything we do

Compassion

We understand that being in distress in a foreign country can be overwhelming. We provide empathetic, caring support.

Trust

Our reputation is built on reliability. We honor our commitments and maintain strict confidentiality.

Cultural Bridge

We bridge language and cultural barriers, helping visitors navigate local customs and regulations respectfully.

Collaboration

We work closely with local authorities, embassies, and service providers to deliver comprehensive solutions.

Leadership Team

Experienced professionals dedicated to delivering exceptional assistance

Dr. Mehmet Cakan

Dr. Mehmet Cakan

Founder & Director

Leading IFTAS with over 17 years of experience in international assistance.

Sarah van den Berg

Sarah van den Berg

International Coordinator

Specializing in European liaison and multilingual support services.

Hans Mueller

Hans Mueller

Emergency Response Manager

Coordinating critical assistance operations with precision and care.

Ayse Demir

Ayse Demir

Legal Affairs Specialist

Expert in Turkish law and international legal coordination.

Recognition & Certifications

Our commitment to excellence is recognized by international authorities

ISO 9001:2015 Certified

Quality management systems certification for service excellence

Turkish Tourism Certification

Official certification from Turkish Ministry of Culture and Tourism

European Standards Compliant

Compliant with European Union service standards and regulations

Our Offices

Strategically located to serve international visitors effectively

Istanbul Headquarters

ISTANBUL HEADQUARTERS

Address: Mecidiyekoy Mah. Büyükdere Cad. Sera IT Park 19/183
34387 - Şişli/İSTANBUL

Phone: +90 539 469 67 12
Email: info@iftas.eu

Business Hours: Mon-Fri, 9:00-18:00, emergency service available 24/7

Netherlands Office

Netherlands Office

Address: Weena Zuid 130, 3012 NC Rotterdam, The Netherlands

Phone: +31 645 982 036
Email: nl@iftas.eu

Business Hours: Mon-Fri, 9:00-17:00, emergency coordination with Turkey 24/7

Need Emergency Assistance?

Our team is available 24/7 to provide immediate help in emergency situations.